FAQ Setup

The FAQ Setup section allows administrators to manage the Frequently Asked Questions (FAQs) that appear to end-users. This includes adding new questions, editing existing ones, updating their status, and removing outdated content. Proper management of FAQs helps improve customer understanding and reduce support queries.

System Settings → Page & Media → FAQ Setup

Upon accessing the FAQ Setup page, a table will display the list of all added FAQs with the following columns:

• Question: Displays the FAQ question.
• Answer: Shows the answer content provided.
• Status: A dropdown that allows switching between Active and Inactive to control visibility.
• Actions:
• Edit – Opens the FAQ in edit mode for updating.
• Delete – Removes the FAQ from the system.

At the top of the table:

• A Search bar is available to filter questions using keywords.
• An Add New button is provided to create a new FAQ.

Adding a New FAQ

Clicking the Add New button will redirect you to the Add FAQ page.

• Available Fields:
• Question (Text field): Enter the question you wish to display.
• Answer (Text field): Provide the corresponding answer to the question.

Action Buttons:

• Submit: Saves the new FAQ and adds it to the list.
• Reset: Clears the form fields.

Editing an FAQ

1. Click the edit icon and choose the edit in the FAQ list table.
2. You will be redirected to the same FAQ form.
3. The form will be pre-filled with the selected FAQ's current data.
4. Make necessary changes and click Submit to update.

Deleting an FAQ

To delete an FAQ, click the action and choose delete option.

Note: Deleted FAQs cannot be recovered. Use the “Inactive” status if you want to temporarily hide a question.