FAQ Setup

The FAQ Setup section allows administrators to manage the Frequently Asked Questions (FAQs) that appear to end-users. This includes adding new questions, editing existing ones, updating their status, and removing outdated content. Proper management of FAQs helps improve customer understanding and reduce support queries.

System Settings → Page & Media → FAQ Setup

Upon accessing the FAQ Setup page, a table will display the list of all added FAQs with the following columns:

• Question: Displays the FAQ question.
• Answer: Shows the answer content provided.
• Status: A dropdown that allows switching between Active and Inactive to control visibility.
• Actions:
  • Edit – Opens the FAQ in edit mode for updating.
  • Delete – Removes the FAQ from the system.

At the top of the table:

• A Search bar is available to filter questions using keywords.
• An Add New button is provided to create a new FAQ.

Adding a New FAQ

To add a new FAQ:

1. Click the Add New button at the top of the FAQ list.
2. You will be redirected to the Add FAQ form.
3. Fill in the required fields:
   • Question: Enter the question you wish to display.
   • Answer: Provide the corresponding answer to the question.
4. Click Submit to save the new FAQ, or Reset to clear the form fields.

Editing an FAQ

To edit an existing FAQ:

1. Click the action and choose the edit in the FAQ list table.
2. You will be redirected to the same FAQ form.
3. The form will be pre-filled with the selected FAQ's current data.
4. Make necessary changes and click Submit to update.

Deleting an FAQ

• To delete an FAQ, click the action and choose delete option.

Note: Deleted FAQs cannot be recovered. Use the "Inactive" status if you want to temporarily hide a question.